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  • Why does container removal from the railway terminal doesn’t start if a personal account displays information that the container has already arrived?

    The fact is that container train arrival to the terminal does not at all mean that the container will be immediately delivered for unloading. There are many factors that can affect the container processing speed, for example, the occupancy of the unloading fronts. This is one of the reasons affecting the difference between the date of container arrival and the date of the actual start of unloading and container removal from the rail terminal.

  • Why can’t I get information about my container?

    There are several reasons why you cannot receive accurate information about your container now. You may not have specified:

    • who is the consignee;
    • delivery address;
    • containers' current location.

    Without this information, it is extremely difficult to answer any questions about the current location of your container.


  • I calculated the container arrival date myself, but the actual arrival date does not match my calculations. Why does it happen?

    It is important to understand that any calculations regarding the exact date of container arrival are approximate. A variety of unforeseen situations (including weather conditions) may occur along the route and affect delivery time. It is unreasonable to assume that you can predict the actual arrival date.

  • I called the warehouse or came to the warehouse on my own to find out if the shipment had arrived, but I don’t know the order number. What should I do?

    Unfortunately, in order to get information about cargo location quickly, you must know the six-digit order number. Otherwise, prompt receipt of such information can simply be impossible.

    It is also important to remember that the consignee must arrive at the warehouse with a power of attorney for receipt. The power of attorney can also be present to you by email.

  • Geography of your rail transportation?

    Transit company performs complex cargo deliveries in the following directions: Vladivostok, Yekaterinburg, Novosibirsk, Irkutsk, Krasnoyarsk, Khabarovsk, Blagoveshchensk, Sakhalin, Magadan and Petropavlovsk-Kamchatsky.

  • What are the approximate terms for rail delivery in the indicated directions?

    Vladivostok — 11 days

    Yekaterinburg — 2.5 days

    Novosibirsk — 4 days

    Irkutsk — 6 days

    Krasnoyarsk — 5 days

    Khabarovsk — 11 days

    Blagoveshchensk — 9 days

  • Are there any special conditions for the large-sizes cargo delivery?

    To send large-sized cargo, special container fastenings are required, as well as a diagram of the location of fasteners in case of NTU (unexpected technical conditions).

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